BEFORE YOUR APPOINTMENT
We ask that you please detangle your hair prior to your appointment. This is extremely important in managing your appointment time. Additional time spent detangling will result in an upcharge.
Please remove braids, twists, extensions, etc., prior to your appointment unless a removal was scheduled. You may be asked to reschedule, or a fee will be charged for the removal of the above.
If receiving a color service, please make sure your hair is free of products and stretched out before service. Please call the salon if you need clarity or have questions.
Hair reversion, returning to its natural state, is a natural process and varies for each individual. Please discuss any concerns with your stylist prior to treatment for clarity and optimal results.
If you would like to add additional services, please call the salon prior to your appointment so that we can schedule appropriately. Adding additional services is completely up to your stylist. Typing additional service requests in notes when booking your appointment does not mean that service requests will be honored.
PAYMENT
We ask that you use electronic forms of payment such as Apple Pay, Google Pay, etc. Credit/Debit cards are also recommended.
WE NO LONGER ACCEPT CASH!
CANCELLATIONS & RESCHEDULING
Textures LLC has a 24-hour cancellation/rescheduling policy. If an appointment is missed, canceled, or changed with less than 24-hours' notice, there will be a $25 or 25%, whichever is greater. NO REFUNDS!! If you are unhappy with the services that were provided, please let the salon management know within 24 hours of your service. A redo of services may be offered on a case-by-case basis.
If you would like to reschedule, please do so at least 24 hours before your appointment. Click the link below to reschedule.
DURING YOUR APPOINTMENT
Due to limited seating and customer experience, we kindly request that you refrain from the following:
Additional Guests
Please do not bring additional guests if they are not receiving a service. Seating is limited, and we want to accommodate scheduled clients. Parents are allowed to accompany their children but must sit in the waiting area.
Excessive Noise
When using electronic devices with audio, please use headphones.